Technical Support Advisor (Spanish & English -speaking) On-site - Audiovisual Entertainment TV02

Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Technical Support Advisor in Malaga (On Site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. What you will do in this role - In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email - Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions - Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems - Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered - Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position Concentrix is a great match if you: - Have a proficient or bilingual level of Spanish and advanced level of English - Have a completed ICT training - Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.) - Have a good understanding of the MS Office environment is essential - Are service orientated, accurate, analytical, communicative and have a good telephone etiquette It will be a plus if you have: - A strong technical affinity, experience in technical field - Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment What's in it for you - Full-time 39 hours/week permanent contract: Schedule 09:00-18:00 Monday-Friday - Salary 19,623 euros gross/year + up to 1.800 euros gross/year in bonus - Central office location in Benalmadena - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."