Desk Account Manager Online (French-speaking) – Hybrid LN01

Experience the power of a game-changing career Are you passionate about account management, customer success, and innovative AI solutions? We're a global technology and services leader that powers the brands of the future. We help some of the world's leading organizations accelerate digital transformation through technology and innovative solutions. As a French-speaking Desk Account Manager Online in Barcelona, you'll help mid-market customers maximize the value of an AI-powered SaaS platform while driving product adoption, customer retention, and business growth. What you will do in this role - Build and manage customer relationships, promoting the adoption and effective use of an AI-powered SaaS platform. - Identify customer needs and drive upselling, cross-selling, retention, and re-engagement opportunities to maximize account growth. - Guide customers through platform capabilities, remove adoption barriers, and provide tailored recommendations to help them achieve their business goals. - Manage subscription updates, commercial discussions, and customer satisfaction to support long-term retention. - Track customer interactions, opportunities, and performance metrics using CRM tools, ensuring accurate pipeline management and reporting. - Collaborate with cross-functional teams to deliver an outstanding customer experience and contribute to business success. Your qualifications - 2-5 years of experience in Account Management, Customer Success, or B2B SaaS Sales. - Native or bilingual French and professional English. - Experience driving customer retention, upselling, cross-selling, and account growth. - Excellent communication, relationship-building, and consultative selling skills. - Experience using Salesforce or other CRM platforms in a target-driven environment. - Passion for technology, SaaS, and Generative AI, with the ability to explain complex solutions in a clear and engaging way. Nice to have - Degree in Business, Marketing, Customer Relations, or a related field. - Knowledge of sales methodologies such as MEDDIC, MEDPIC, or Outcome Selling. What's in it for you - Full time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00 - Salary range between *texto oculto*0 euros gross/year - Excellent office location in Benalmadena - Wellness programs and initiatives - Access to training and development programs. - Opportunities for career advancement. - Leadership development initiatives. - Referral bonus when recommending a friend who joins Concentrix. - Diverse and inclusive workplace culture. - Recognition programs to celebrate employee achievements. - Opportunities to participate in volunteer and community service projects - Experience the best version of you! If you're excited about building customer relationships, driving the adoption of innovative AI solutions, and helping businesses succeed, we'd love to hear from you. Apply today!