Chief Product Officer (SaaS IA)

Own the product strategy and roadmap end-to-end working in close partnership with the CEO to define and execute the product vision. Identify and drive opportunities where LLMs and AI can transform every layer of the platform including chat assistance quality assurance fan segmentation performance analytics automation building onboarding and support. Lead mentor and scale the product team setting a high bar for product craftsmanship discovery practices and execution excellence. Maintain continuous and direct engagement with clients treating agencies as design partners-prioritizing regular hands-on conversations alongside data-driven insights. Collaborate closely with engineering to deliver AI-powered features that perform reliably in production environments with a strong focus on quality latency and sustainable uniteconomic. GLOBAL Business impact 7+ years in product with meaningful time in senior or lead roles at a B2B SaaS company. Demonstrated track record shipping LLM-powered features that real customers use not prototypes not demos. You can speak credibly about prompt design evals model selection latency tradeoffs and the gap between it works in a notebook and it works for paying customers. Experience at an AI-native or AI-transitioning SaaS company. Intercom is the canonical reference. Other strong backgrounds Zendesk AI Notion AI Linear HubSpots AI products Gong ClickUp customer-support or workflow automation platforms making the AI shift. Strategic and hands-on. Client-facing energy. A mid-sized technology firm specializing in enterprise software solutions focused on delivering scalable and customizable digital platforms for business operations. The company offers a range of services including application development system integration and cloud-based solutions primarily targeting organizations seeking to modernize their workflows and improve operational efficiency. With a strong emphasis on innovation the organization combines agile methodologies with a client-centric approach ensuring that each solution is tailored to specific industry needs. Its portfolio includes tools for process automation data management and customer experience optimization. Opportunity to scale a differentiated product