Supervisor F&B (Maître)

The company Camiral, located near the picturesque town of Girona, Spain, has a five-star hotel, Hotel Camiral, a relaxing haven where guests can spend time together and where every day brings something new and exciting to discover. Besides, it incorporates two established championship-standard golf courses. Also it represents the next generation of luxury property development; a low-density project set among 300 hectares of mature forested woodland, the private residences blend with their natural surroundings and are exceptionally finished with open-plan layouts and innovative use of glass that brings the outside in without compromising on privacy. Scope of the position The candidate will support our F&B Managers to oversee the team, ensuring that the team is consistently trained, developed and coached. Duties and supporting responsibilities ·Handle complaints in a timely and efficient manner. ·To use initiative in relation to the speedy resolution of customer / client queries or problems. ·To report on all guest / client feedback. To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction. ·To present a positive personal image to the customer at all times. ·To show respect for other team members at all times. To promote good team relations in the departments ensuring fairness and consistency in dealing with all team members. ·To ensure an environment exists which promotes employee morale & encourages the team to have pride & commitment in their area of work. ·To ensure a high level of hygiene throughout the department at all times, with a strict cleaning schedule in operation. ·Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of resort employees is maintained by all employees in the department. ·To carry out any other reasonable task as requested by the F&B Director. ·To cover Duty Manager shifts as required. Competences ·Simplicity ·Natural warmth ·Thinking ahead ·Always evolving ·Quality at all times ·Sense of pride Success profile for this role (competences) ·Customer focus ·Must be organized and detail oriented ·Managing vision and purpose ·Sales skills ·Good communication and organization skills ·Able to handle multiple tasks at one time ·Conflict management ·Leadership skills Skills Mandatory ·Have ideally worked in a similar role within a five-star hotel environment with large groups for a minimum of 1 year. ·Essential driving license and vehicle to access the resort. ·Excellent communication skills and good command of English and Spanish. Knowledge of other languages will be highly valued. ·Language skills: •Advanced English (essential) •Spanish proficiency (essential) •Catalan advanced (valuable). Wha do we offer? . PROFESSIONAL GROWTH Clear internal promotion opportunities: we invest in developing our own people. Ongoing training programmes and partnerships with specialised schools (Ostelea and others). A stable long-term career in a large, well-established company. WORK–LIFE BALANCE & WELLBEING Continuous shifts and flexible scheduling tailored to individual needs. Psychological support through Therapyside: 3 free sessions per year and preferential rates. Free access to WellHub: gyms and wellbeing apps. Private health insurance for employees and their families at no cost. Team activities, including sports tournaments, Pilates, mindfulness sessions, and more. EXCLUSIVE CAMIRAL BENEFITS Complimentary access to the golf course, driving range, tennis courts, and padel courts. Discounts at Camiral hotels, restaurants, and the Wellness Centre. Discounts at partner hotels and golf resorts: Quinta do Lago (Portugal) and Ballynahinch (Ireland). 100% subsidised staff meals for hotel employees and team members working split shifts. Smart lockers for receiving personal deliveries at work. Employee referral bonus for successful candidate recommendations. Fuel discounts at all Zona Diesel service stations.