Senior AI Engineer - Agentic Commerce

Company Description With over 25 years experience plus the same enormous passion and ambition we had on day-one were trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier - and thats something we really care about. We work together to continually adapt embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. Thats the power of plus. Job Description We are looking for a Senior AI Engineer to design build and operate production-grade AI applications in our Agentic Commerce Program shopping area of zooplus. In this role you will develop backend services and APIs that integrate large language models into business workflows with a strong focus on reliability safety observability and maintainability. This is an engineering-first role for someone with strong software engineering fundamentals and hands-on experience delivering LLM-powered systems to production. You should be comfortable owning services end to end adapting them as models and requirements evolve and helping teams adopt effective AI engineering practices. What you will do - Build and operate production-grade AI services and backend applications in Python - Design and implement LLM-powered workflows including prompt design context management structured outputs and tool calling - Define robust contracts for APIs and AI outputs Test evaluate and improve AI services through automated testing prompt iteration and measurable evaluation approaches - Implement safety and reliability controls such as validation guardrails fallbacks and error handling - Monitor and improve production systems using logs metrics traces and AI observability tooling - Work closely with product owners architects AI teams and domain stakeholders to turn ambiguous use cases into production-ready solutions - Continuously improve systems through model upgrades prompt iteration and operational optimisation Qualifications What you bring - Strong Python and backend engineering skills for building production-grade services and APIs - Proven experience developing and shipping LLM-powered applications in production - Strong understanding of prompt engineering structured outputs context management and tool calling - Experience integrating foundation models and LLM platforms such as Azure OpenAI OpenAI or Bedrock - Strong experience in API design testing deployment discipline observability evaluation and failure handling - Solid practical understanding of AI safety reliability and evaluation including guardrails fallback patterns and output validation - A pragmatic approach to solving messy real-world problems with clean maintainable systems Curious delivery-focused and comfortable working in a fast-moving technical landscape Nice to have - Experience designing and operating LLM systems with orchestration frameworks such as LangChain MCP RAG Graph databases - Familiarity with platform engineering practices such as Infrastructure as Code and performance testing for production APIs - Experience working with Java Kotlin and/or React - Ability to prototype and experiment quickly using tools such as streamlit and Jupyter notebooks - Background in applied NLP tasks such as classification or PII detection Additional Information Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60 of your time in the office and 40 at home. Theres an option to work for 20 days abroad in approved countries too. Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20 discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts. A note on compensation We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time depending on experience skills and impact. Most offers are positioned around the midpoint of the range ensuring a fair and consistent approach across our teams. At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all. #LI-Hybrid