Merchant & Technical Partners Support Agent

remote type Hybrid locations Madrid Office - Spain time type Full time posted on Posted Today time left to apply End Date: September 30, 2026 (30+ days left to apply) job requisition id JR11797 About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview We are recruiting for a Payments Operations Support role to join our Payment’s Support team. The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels. What you will do • Provide excellent customer service, by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing request, report generations in line with established SLA's • Run all aspects of customer and financial support across a number of IT platforms, internal departments and external partners merchants • Resolve issues/queries by interacting and communicating with other colleagues/departments • Adapt to a fast-moving environment in a proactive and team-focused manner. • Any other such duties that may be required of you • Support Inbound & Outbound Calls • You will work 24/7 in shift bases on business needs Who you are • Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them • Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together • Enthusiastic: Eager to learn and a passion for Customer Care • Proficient spoken and written English • B2 Level of French is mandatory to be considered for this role (German or Italian is plus) • Experience in a similar customer support/administrative role • Excellent communication skills • Previous experience in Financial Services/Payments operations is advantageous • Good analytical and numerical skills, detail oriented • Moderate-level Microsoft Excel • Ability to be flexible within a fast-growing global company • Must display initiative and a common-sense approach Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.