IT Support Infrastructure Engineer

Your Mission As our On-Site Infrastructure Engineer in Barcelona, you will be the backbone of BIKE24's Spanish warehouse operations. You ensure a reliable, secure, and scalable IT infrastructure that keeps our logistics running smoothly every day — and you are the first go-to person connecting the warehouse floor to our central IT organisation. You will be on-site at the Barcelona warehouse for at least 3 days per week, with increased presence required during critical operational situations or incidents. Working hand-in-hand with our IT Team in Dresden, your goal is to build and maintain a solid IT infrastructure foundation that guarantees stable, uninterrupted warehouse operations at BIKE24. YOUR NEW CHALLENGES On-Site Warehouse IT Be physically present at the Barcelona warehouse at least 3 days per week to directly support warehouse operations and staff; increase on-site time during incidents or emergencies Act as the primary IT point of contact for all warehouse staff and operational teams in Barcelona Ensure stable, performant IT systems and network connectivity for day-to-day warehouse and logistics operations Proactively monitor on-site infrastructure health and resolve issues before they impact operations Coordinate hardware provisioning, setup, and lifecycle management for warehouse endpoints and network equipment IT Organisation Interface & Collaboration Serve as the primary IT liaison between the Barcelona warehouse and BIKE24's central IT organisation Collaborate closely and on a daily basis with the IT Team in Dresden to ensure aligned solutions and consistent service delivery Escalate, coordinate and communicate infrastructure issues effectively to the central team, ensuring fast resolution and transparent status updates Contribute to cross-location IT initiatives and ensure Barcelona warehouse requirements are well represented in IT roadmap discussions Infrastructure Engineering Develop and maintain on-premises infrastructure solutions following established best practices Design, implement and operate modular server-based systems to meet the evolving demands of the warehouse environment Ensure BIKE24's data management systems operate efficiently and scale with increasing operational requirements Identify, analyse and resolve infrastructure vulnerabilities and application delivery issues Advise and support other teams on infrastructure topics and provide recommendations based on business needs Recommend and implement improvements to continuously advance the infrastructure platform WHAT YOU BRING Technical Skills Professional experience in IT systems administration, backed by a degree in computer science, a vocational qualification as IT specialist in system integration / IT system administrator, or comparable training Strong knowledge of Windows and Linux client & server administration; experience with Microsoft Entra and Microsoft 365 Practical experience with Infrastructure as Code (e.g. Ansible) and a solid understanding of on-premises security solutions Experience administering database systems such as Oracle or SQL Server Familiarity with monitoring tools (Grafana, Kibana, Icinga or similar) and version control with Git / GitHub Solid understanding of current networking technologies: VLAN, DHCP, DNS, NFS, etc. Personal Qualities Strong communication and interpersonal skills — you are the face of IT at the warehouse and need to build trust quickly Proactive and solution-oriented mindset; you thrive under pressure and act decisively in incident situations Structured, reliable working style with a high degree of personal responsibility Team player who enjoys collaborating across locations and cultures Fluent English (written and spoken); Spanish is a strong plus; German is an advantage Willingness and flexibility to increase on-site presence during critical situations or incidents