Customer Service Administrative

At Siemens Mobility, we have been leaders in transportation solutions for over 160 years, constantly innovating our portfolio in core areas such as rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems, and related services. Through digitalization, we help mobility operators worldwide make infrastructure intelligent, sustainably increase value throughout the lifecycle, enhance passenger experience, and ensure availability. Our Railway Signaling sector is at the forefront of technology, developing innovative products and solutions for our customers' satisfaction. Therefore, we are looking to incorporate a proactive and collaborative individual into our Customer Service Department, for the role of Customer Service Administrative. What will be your main mission? To provide exceptional customer service, from the moment a repair order is placed until the material is satisfactorily delivered, resolving any issues that may arise throughout the process, including after-sales service. Your main tasks will include: Support for the business management tool (SAP) in data entry for processing repairs. Specific functions: Processing customer repair requests. Generating national and international repair records (SAP). Requesting purchase orders. Control and follow-up of customer repairs. Ensuring the consistency of entered data. Coordinación with the factory, warehouse, and purchasing department. Customer service. What are we looking for in you? Intermediate education in administration (at least). Minimum 1 year of experience in similar functions. Previous experience in handling ERP (SAP). Previous experience in customer service. Experience in logistics. User-level management of business intelligence tools (QLIK/PowerBI). Handling of technical documentation. Financial knowledge. Commercial vision. English: conversational level to deal with foreign customers. Additionally, we will value: Experience in the railway sector. Export/Customs management. Attitude oriented towards process digitalization. Proactive attitude. Sociable person. At Siemens Mobility, we believe that diversity is our greatest strength. If we all thought the same, we would never innovate. That's why we recruit great minds from all walks of life. We recognize that building a diverse workforce is essential to the success of our business, so we encourage applications from a diverse talent pool. Flexibility and well-being are key for us. We offer you the opportunity to discuss your flexibility requirements to encourage agile working and innovation. We combine remote and on-site work, as work-life balance is fundamental for our teams. We are convinced that working from home allows us to focus on activities that require more concentration, while the office enhances our creativity, collaboration, and learning. Siemens advocates for equal opportunities between men and women, as well as Diversity as a source of creativity and innovation. Having different types of talent and experiences makes us more competitive and better prepared to successfully respond to the demands of society. Therefore, we value candidates who reflect the Diversity we enjoy in our company and encourage the coverage of positions by both men and women in underrepresented occupations. If you identify with this opportunity, don't hesitate to apply!