Application Operations 2nd Level Support

We are still looking for the very Top Talentand we would be delighted if you were to join our team More in details UST is a multinational company based in North America certified as a Top Employer and Great Place to Work company with over 35000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services and we provide large-scale technologic solutions to big companies. What we look for We are looking for a L2 Application Support to contribute for a project with one of our global customers in the banking sector. Key Responsibilities Ensure the smooth operation of core banking applications focusing on application management (2nd-level support) Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs Coordinate and communicate effectively between incident managers application service owners 3rd-level support other IT/Agile teams and business stakeholders Act as the local administrative Manager Take over periodical on-call duty (weekly 24/7 rotation) Administer change requests and ensure proper execution of application-related processes Participate in periodic release activities including weekend deployments Drive process optimization and automation of repetitive tasks including handover to L1 (Control Center) Maintain and update application operation documentation and knowledge base Provide support for batch job scheduling and monitoring (e.g. Automic AWA Control-M or similar tools) What do we expect from you Completed IT training (Degree in Computer Science or equivalent IT-related certification) Minimum of 2 years of professional experience in application support Strong Linux knowledge (shell scripting is an advantage) Solid understanding of Windows OS at server level Familiarity with Java application servers databases and workload automation tools (AWA experience is a plus) ITIL Foundation certification Experience in batch job support and scheduling tools (Automic AWA Control-M or similar) Ideally experience in banking or financial services with knowledge of financial products Good written and spoken English - English C1 What can we offer - 23 days of Annual Leave plus the 24th and 31st of December as discretionary days - Numerous benefits (Health Care Plan Internet Connectivity Life and Accident Insurances). - Retribución Flexible Program (Meals Kinder Garden Transport online English lessons Health Care Plan) - Free access to several training platforms - Professional stability and career plans - UST also compensates referrals from which you could benefit when you refer professionals. - The option to pick between 12 or 14 payments along the year. - Real Work Life Balance measures (flexibility WFH or remote work policy compacted hours during summertime) - UST Club Platform discounts and gym Access discounts If you would like to know more do not hesitate to apply and well get in touch to fill you in details. UST is waiting for you In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race gender disability age religion sexual orientation or nationality. We have a special commitment to Disability Inclusion so we are interested in hiring people with disability certificate.