Jira JSM Administrator (Tech support)

Workload 80-100 Are you passionate about driving efficiency and innovation Join Axpo Switzerlands leading power trading and energy production company and be at the forefront of shaping the future of energy. We value diversity and look forward to your unique perspective What you will do - Provide technical support and troubleshooting for Jira and Jira Service Management (JSM) users. - Administer and manage Jira and JSM instances including user management permissions and project configurations. - Customize Jira workflows screens fields permissions and notifications to meet team needs. - Implement and maintain JSM projects including service desk configurations SLAs and automation rules. - Collaborate with cross-functional teams to gather requirements and implement solutions that enhance productivity. - Stay up-to-date with the latest Jira and JSM features and best practices. What you bring who you are - Bachelors degree in Computer Science Software Engineering or equivalent hands-on experience. - 2+ years of experience administering Jira and/or Jira Service Management. - Strong understanding of Jiras customization options (workflows permissions notifications etc.). - Ideally experience with advanced Jira customizations REST APIs or scripting languages like Groovy or Python. - Excellent problem-solving skills attention to detail and strong communication abilities. - Fluent in English German and/or Spanish is a plus. Even if you dont meet all the requirements we look forward to your application About the team Our team is dedicated to driving efficiency and innovation by optimizing project management and ITSM tools. We work collaboratively across departments fostering a supportive environment where everyones expertise contributes to achieving shared goals. Join us and be part of a team that values growth collaboration and excellence. Benefits At our company we strive to create a culture of continuous learning personal growth and international community involvement. Were passionate about providing our employees with the tools and resources they need to succeed and were confident that youll love being part of our team - Working Hours We offer flexible working hours to accommodate your work schedule. 60 on remote and 40 at our offices in Madrid Torre Europa. - Meal allowances You can enjoy delicious meals on us no matter if you are working remotely or on-site. Option to use it for public transportation or childcare instead. - Internet Compensation We cover the cost of your home internet connection as we understand how essential connectivity is in the modern workplace. - Training courses Our company is committed to helping our employees grow and develop their skills which is why we offer a variety of industry-specific training courses and a learning channel. - Gym Coverage Stay active and healthy with our 90 coverage benefit which provides access to the nearby gym Forus Selection to keep you energized throughout the day - Health Insurance We take the health and well-being of our employees seriously which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children. At Axpo Group we are dedicated to fostering a culture of non-discrimination tolerance and inclusion. As an equal opportunity employer we welcome applications regardless of race and ethnicity gender identity and expression sexual orientation age disability as well as socioeconomic cultural and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone. Department IT / Technology Role Permanent position Locations Madrid Remote status Hybrid