In-Room Dining Supervisor - Four Seasons Hotel Madrid

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: Four Seasons Hotel Madrid is seeking an In-Room Dining Supervisor to join the team. Reporting to the In-Room Dining Manager, we are looking for an individual who can provide support in our In-Room Dining department by planning, organizing, and directing the work of employees within the department while ensuring guest satisfaction. What you will do: • The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. • Ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience. • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. • Attend regular operational meetings to ensure effective coordination and cooperation between departments. • Observe physical condition of facilities and equipment in the In-Room Dining area and make recommendations for corrections and improvements as needed. • Assist with training to the team when needed. What you bring: We are looking for individuals who have one to two years previous experience in a line or supervisory position in Food & Beverage. The position requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. It requires also ability to operate computer equipment and other food & beverage computer systems. You must possess the legal right to work in Spain and have fluency in English and Spanish. What we offer: • Competitive Salary, wages, and a comprehensive benefits package . • Excellent Training and Development opportunities . • Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program) . • Complimentary Dry Cleaning for Employee Uniforms . • 50 natural days of vacation, and the day of the birthday free . • Complimentary Private He alth insurance . • Complimentary Employee Meals . Schedule & Hours: This is a full-time position . This role might operate on a rotating shift basis , covering morning and evening shifts throughout the week, including weekends.