Help Desk Agent 100% Remote- Leasing company - German market

At Bosch Service Solutions, we combine technology, innovation, and talent to deliver high-quality solutions to customers around the world. If you are passionate about automotive technology, enjoy solving technical challenges, and want to grow in an international and dynamic environment, we would love to hear from you. SCOPE: Responsible for developing and maintaining excellent customer relationships. Will consistently handle various forms of customer contact, and accurately process customer orders for products and literature. Respond to customer inquiries in a timely manner through the most appropriate means of communication. RESPONSIBILITIES: (not limited to) ¿ Advise and offer the right type of product, according to customer demand. ¿ Promote consistent and excellent customer relations and loyalty. ¿ Identify future GAP's that may be committed in order to improve the customer experience. ¿ Take ownership of the customer’s problem and be the point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English. DESIRED COMPETENCIES: • Previous experience on customer service. Used to work on a high quality environment, following standards and procedures • Strong multitasking skills across several tools and systems. • Advanced user in office tools like MS Office . • Reliable, structured, and problem solving mindset. • Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language. • Customer satisfaction oriented. • Soft Skills: active listening, empathy If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team. What we offer: Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our "BOSCHContigoMás" benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us. Contract Stability, long term oriented. Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year. Monday to Thursday: 8:00 a.m. to 6:00 p.m. Friday: 8:00 a 5:00p.m. ¡Weekends off! Remote work model. ¡Work from anywhere in Spain! Competitive Salary: In line with our internal compensation policy, the salary range for this position is between approximately 20.000€ and 23.000€ gross per year, based on a full annual working schedule, as stipulated in the applicable collective bargaining agreement.The final salary offer will be determined within this range and will reflect your relevant experience, skills, and qualifications. We also offer a comprehensive and competitive benefits package.We will be happy to share further details regarding compensation, benefits, and development opportunities as you progress through the selection process.