Freelance Email Account Manager

Marketech Digital is an email marketing agency for high-growth ecommerce brands. We run the full email and SMS program end to end for our clients: strategy, copy, design, staging, and reporting. We use Klaviyo, Monday, Figma, Slack, Fathom, and a stack of internal tools built to keep quality high at volume. The Role You will be the execution engine behind a portfolio of ecommerce email programs. You will work closely with a senior lead who sets client strategy, and you will be the person who makes sure that strategy actually ships: the content calendar is built, the copy is written, the designs are reviewed, the client is answered, and nothing slips. This is a growth role. You are not expected to run strategy from day one, you are expected to have good instincts, learn fast, and take more ownership every month. What you will do Keep the blast work stream moving • Build out the monthly content calendar in each client's format, using the direction the lead has set • Draft copy for blast emails and SMS, then refine against the lead's feedback • Review revised designs before they go to the client, flagging anything that misses the brief, the brand, or the offer • Finalize subject lines and preview text against the client's tone guide Support client relationships • Join weekly client calls, take clear notes, own the follow-ups • Respond to client questions in Slack and email within SLA, loop in the lead on anything strategic • Keep the client's Monday board honest: ticket status, due dates, blockers Dig into the data • Pull performance data across your accounts every week: revenue, opens, clicks, unsubscribes, top and bottom performers • Find patterns: which content pillars, marketing angles, and send times drive performance, and which do not • Run tests: develop hypotheses and tests to validate or invalidate them • Turn what you see in the numbers into concrete calendar and copy decisions for the next month Hold the day-to-day quality bar • Catch tone, brand, offer, and copy issues before designs leave the account • Push back on the design team when something misses the brief, or on the lead when a brief is thin • Learn each client's voice deeply enough to spot when copy sounds off Learn and grow • Start forming your own point of view on what is working across accounts and bring it into strategy conversations • Sit in on strategy conversations and start proposing calendar ideas of your own • Build toward owning your own portfolio of accounts over time What you need • 1 to 3 years in email marketing, copywriting, or account management, ideally agency side or in-house DTC • Comfortable inside Klaviyo: navigating campaigns, flows, segments, and reporting • Strong AI operator: you use tools like Claude and ChatGPT daily to draft copy, brief designers, summarize calls, and pull insights, and you know when the model's output is off and needs a human hand • Process builder with AI: you have taken a repetitive part of your job and turned it into a prompt, template, or workflow that made you faster the next week • Systems thinker: you naturally look for the underlying structure of a workflow, an account, or a client's program, and you see how the parts connect and where the leverage is • Deeply comfortable with data: you dive into numbers to understand what is actually happening in an account, use the data to build a mental model of the system, and let what you find shape your next move • Sharp editor: you can look at AI-drafted or human-drafted copy and tighten it into something that sounds like the client, not like a bot • Sharp eye for detail: typos, off-brand phrases, and wrong links do not get past you • Extremely organized: you own multiple accounts without dropping tickets, deadlines, or client asks • Client-comfortable: you can hold your own on a call, take notes that matter, and follow up on time Bonus points • Experience with Shopify or a similar ecommerce platform • Comfort with Monday.com, Figma, and Google Workspace • Exposure to SMS marketing Logistics • Full-time or contract, your preference • Remote, hiring globally • US working hours required. Your choice of Eastern, Central, or Pacific. Wherever you live, you keep US hours. Job Type: Full-time Application Question(s): • What is your experience working in a marketing agency or similar client-services environment? How many accounts did you carry, what verticals, and what was your day-to-day scope? • What is your experience using Claude, ChatGPT, or similar tools in your day-to-day work? Which tools do you use, what do you use them for, and how has your workflow changed in the last year because of them? • What is your experience reading email performance data? Which numbers do you look at first, and tell us about a time performance data changed what you did next. • What is your experience with Klaviyo? Walk us through what you have built or managed in it: campaigns, flows, segments, templates, reporting. If you have not used Klaviyo, tell us about the closest platform you have used. • This is a contract role. What monthly salary or hourly rate are you looking for? Work Location: Remote