Enterprise Renewal Representative German/French

Enterprise Renewal Representative (French or German Speaking) Barcelona, Spain (Hybrid) Full-Time | International Technology Company Help Global Businesses Grow Through Long-Term Customer Success Are you passionate about building customer relationships, driving commercial success, and helping businesses get the most from innovative technology? We're looking for an Enterprise Renewal Representative to join a high-performing international team supporting enterprise customers across Europe. You'll play a key role in ensuring customers continue to realise value from industry-leading software solutions while identifying opportunities to strengthen relationships and support business growth. If you enjoy working in a customer-focused commercial role where every conversation makes an impact, this is an excellent opportunity to develop your career within a fast-growing global technology environment. Why You'll Love This Role • Join a leading international technology business with excellent career progression opportunities. • Work with enterprise customers across the European market. • Become part of a collaborative, supportive, and high-performing commercial team. • Gain valuable experience in SaaS, customer success, renewals, and account management. • Develop expertise in CRM systems, customer lifecycle management, and subscription business models. • Enjoy a dynamic role where relationship building, commercial thinking, and problem-solving are equally valued. What You'll Be Doing As an Enterprise Renewal Representative, you'll own the customer renewal journey from start to finish, ensuring a seamless experience while helping customers maximise the value of their technology investment. Customer Relationship Management • Manage a portfolio of enterprise customers, building trusted relationships throughout the renewal cycle. • Guide customers through contract renewals while ensuring a smooth and positive experience. • Work closely with procurement and commercial stakeholders to successfully complete renewals. • Proactively identify customer concerns and collaborate with internal teams to resolve issues before they impact renewals. Revenue Growth & Customer Retention • Drive timely renewals to maximise customer retention and long-term satisfaction. • Identify opportunities to expand existing customer accounts through additional licences, users, or services. • Recognise potential churn risks early and implement appropriate retention strategies. • Support customers in understanding the value of available solutions and future growth opportunities. Sales Operations & Collaboration • Manage renewal pipelines accurately using CRM systems. • Maintain high-quality customer records, forecasts, and renewal activity. • Partner closely with Enterprise Account Executives, Customer Success Managers, and regional sales teams to deliver excellent customer outcomes. • Share customer insights, market feedback, and commercial opportunities across the wider business. Continuous Improvement • Help improve renewal processes, workflows, and customer experience. • Support knowledge sharing and collaborate with colleagues across international teams. • Contribute ideas that improve operational efficiency and customer satisfaction. What We're Looking For Essential • 1-4 years' experience in Renewals, Account Management, Customer Success, Inside Sales, Sales Support, or a similar customer-facing commercial role. • Fluent English plus French or German ideally but not essential. • Experience working with CRM platforms such as Salesforce, Dynamics, HubSpot, or similar. • Excellent communication and relationship-building skills. • Strong organisational skills with the ability to manage multiple priorities. • Commercial mindset with a passion for customer success. You'll Stand Out If You Have • Experience within SaaS, software, cloud, subscription, or technology companies. • Knowledge of recurring revenue or subscription business models. • Experience working with enterprise customers. • Ability to identify growth opportunities while delivering outstanding customer experiences. • Experience working within multinational or matrix organisations. Who You Are ✔ Customer-focused and commercially minded ✔ Excellent communicator and relationship builder ✔ Organised and detail-oriented ✔ Proactive, positive, and solution-focused ✔ Comfortable working independently while collaborating across international teams ✔ Curious, adaptable, and eager to continuously learn What You'll Gain • Career development within a global technology organisation. • Exposure to enterprise sales and customer success best practices. • International and multicultural working environment. • Ongoing training and professional development. • Opportunity to work with innovative technology solutions and global customers. • A collaborative culture where your ideas and contributions are valued. #LI-DL1