Digital Concierge – Luxury Watches & Jewelry - Sur de Gran Canaria

Customer Support Manager — Luxury Watches & Jewelry Geneve 1989 is hiring a Customer Support specialist to join our online sales team for luxury watches and jewelry. Our offices are in the south of Gran Canaria. This role is built for someone who has started their career in customer support and wants to grow into a management position in the luxury industry. You will work directly with international clients, learn the world of high-end watches and jewelry from the inside, and build the experience you need to lead the customer experience from sales to fulfillment and after-sales. What you will do · Advise and sell to clients over phone, video call, WhatsApp, live chat, and email · Help customers choose the right watch or piece of jewelry · Follow up on leads and close sales · Coordinate shipments · Handle customer complaints with care and professionalism · Manage customer reviews and responses · Support the boutique team for a smooth omnichannel experience · Use our CRM and digital tools day to day What you need · Experience in a customer support role (must-have) · Fluent English and Spanish (must-have) · Other languages — German, French, or Nordic languages — are a plus · Confident with digital tools and online communication · Organized, proactive, and detail-oriented What we offer · A clear path to grow into a management role in the luxury industry · Full-time contract · Fixed salary plus sales incentives · Ongoing training on luxury brands · A team and culture that pushes you to grow · Offices in the south of Gran Canaria If you are ready to turn your customer support experience into a career in luxury, we would love to meet you.