Customer Success Consultant

Who are we? Gradhoc is a software that integrates a wide range of state-of-the-art technologies such as loT, digital twin and artificial intelligence. Thanks to it, we will be able to improve your business’s energy efficiency, ensure food safety and implement predictive maintenance. Although Gradhoc's story began in 2021, we actually emerged in 2016 within an industrial company with a strong innovative and technological spirit (Cofrico), backed by four decades of experience in the industrial and commercial refrigeration and HVAC sector. We believe in the power of technology to transform the future, and we are looking for someone who shares that vision. Due to Gradhoc’s growth in both national and international markets, we are on a mission to offer innovative and personalized solutions to our clients. We believe that excellent customer service is key to success, and we strive to provide the best experience possible for those who trust us. We want you to be part of this adventure! Mission of the Role We are looking for an enthusiastic, analytical, and highly customer-oriented Customer Success Consultant. Your main goal will be to ensure that our clients and marketing partners maximize the value of our services, building long-term relationships of trust that lead to high retention rates and the identification of new business opportunities (Upselling and Cross-selling). Key Responsibilities Account Management & Retention: Act as the main point of contact for existing clients and marketing partners, ensuring a top-tier customer experience and maximum satisfaction. Upselling & Growth Strategy: Proactively identify untapped needs within current client accounts to offer advanced solutions, service upgrades, or complementary products. Onboarding & Continuous Advisory: Guide clients through the product/service adoption process, helping them achieve their strategic and marketing goals. Success Metrics Analysis: Monitor account health, analyze key KPIs regarding usage and satisfaction, and anticipate potential churn risks. Cross-functional Collaboration: Work closely with the Marketing, Sales, and Operations teams to share client feedback and optimize our value proposition. Requirements Experience: Minimum of 2–3 years in Customer Success, Account Management, or Client Management roles (industry experience is highly valued). Languages: Bilingual English, essential for fluent communication and alignment with our international clients. Fluent Spanish, required for daily internal communication and collaboration with the team Commercial Skills: Growth-oriented mindset (upselling) and the ability to identify business opportunities through a consultative approach. Location: Ability to work on-site at the Polígono de Bergondo, A Coruña. Mobility: Valid driver's license.