Customer Service & Asset Specialist (m/f/d) Central Europe

Shape the Future of Sustainable Supply Chains with Us At Tosca, we help leading retailers and manufacturers reduce waste, lower costs, and improve efficiency through innovative reusable packaging solutions. Together with our customers, we create smarter, more sustainable supply chains and actively contribute to a circular economy. To strengthen our team, we are looking for a Customer Service & Asset Specialist (m/f/d). In this dynamic role, you will act as a key link between customers, logistics partners, and internal teams. By combining excellent customer service with asset-related activities, you will help ensure smooth operational processes, support customer satisfaction, and contribute to the efficient flow of Tosca's reusable assets. This position is based in Madrid (Spain) with hybrid working opportunities available. Your Responsibilities Customer Service & Customer Support • Act as the primary point of contact for customers. • Deliver a professional, responsive, and service-oriented customer experience. • Support the onboarding of new customers and help ensure a smooth implementation process. • Build and maintain strong customer relationships through proactive communication. • Maintain accurate customer master data and ensure a high level of data quality. • Coordinate stock reconciliations with customers and support the investigation of discrepancies. • Work closely with customers and internal departments to ensure efficient communication and operational processes. • Support the resolution of customer service and quality-related issues. • Provide updates regarding orders, deliveries, and customer requests. Asset Support & Inventory Coordination • Monitor asset movements and inventory levels. • Maintain accurate asset records and support transparency throughout the asset lifecycle. • Investigate inventory discrepancies and support corrective actions when required. • Assist with customer inventory checks, stock audits, and reconciliation activities. • Collaborate with logistics providers, customers, and internal teams to support asset availability. • Prepare reports related to stock levels, inventory balances, and asset movements. • Contribute to process improvements that enhance operational efficiency and data accuracy. What Makes This Role Special • A varied role combining customer service and operational asset support. • An international and collaborative working environment. • The opportunity to make a direct impact on customer satisfaction and operational performance. • A key role in supporting Tosca's sustainability mission and circular economy model. • The chance to contribute ideas and support continuous improvement initiatives. Your Profile • Completed commercial education, business-related studies, or equivalent professional experience. • Previous experience in Customer Service, Logistics, Supply Chain, Operations, Inventory Control, or a similar role is an advantage. • Excellent German and English communication skills, both written and spoken. • Strong organizational skills and a structured, detail-oriented approach. • Ability to prioritize tasks and manage multiple responsibilities simultaneously. • Professional communication skills and a customer-focused mindset. • Comfortable working independently as well as collaboratively within a team. • Proficient in Microsoft Office applications and willing to learn new systems and processes. • Experience with ERP or CRM systems is considered an advantage. What We Offer • A permanent contract within a growing international company. • Competitive compensation aligned with your experience and qualifications. • Flexible working hours and a hybrid working model with up to two home office days per week. • Attractive employee benefits. • Comprehensive onboarding and ongoing learning and development opportunities. • A varied and responsible role with room for initiative and personal growth. • An open company culture with short decision-making processes. • Regular employee events and team activities. • The opportunity to contribute to more sustainable and efficient supply chains worldwide. Interested? Are you looking for a role where customer service, asset management, and sales support come together? Do you enjoy working with customers, taking ownership, and being part of an international team? Apply now with your English CV and become part of the Tosca team. We look forward to getting to know you. Privacy Notice & Equal Opportunity Your personal data will be processed by Tosca for recruitment purposes in accordance with applicable data protection legislation. Tosca is committed to diversity, inclusion, and equal opportunity. We welcome applications from all qualified candidates regardless of age, gender, disability, ethnic or racial origin, religion or belief, or sexual orientation. External recruitment agencies will not be used for this position. #TS123 Job Types: Full-time, Permanent Pay: 28,000.00€ - 37,000.00€ per year Application Question(s): • Are you able to work regularly from our office in Spain? • Have you worked with CRM and/or ERP systems before (e.g. Salesforce, SAP, Dynamics, NetSuite, or similar)? • Are you legally authorized to work in Spain without requiring employer sponsorship? • What is your gross annual salary expectation (EUR)? • What is your earliest possible start date? • Do you have experience in Customer Service, Supply Chain, Logistics, Asset Management, or a similar customer-facing role? • This role requires daily communication in German and English. Are you professionally fluent in all languages? Work Location: Hybrid remote in Madrid, Madrid provincia