Customer Service & Asset Specialist (m/f/d) Central Europe & Benelux

Shape the Future of Sustainable Supply Chains with Us At Tosca, we help leading retailers and manufacturers reduce waste, lower costs, and improve efficiency through innovative reusable packaging solutions. Together with our customers, we create smarter, more sustainable supply chains and contribute to a circular economy. We are currently looking for a Customer Service & Asset Specialist (m/f/d) Central Europe & Benelux to strengthen our team. In this diverse and customer-focused role, you will be the key connection between our customers, internal departments, and sales teams. By combining customer service, asset management, and sales support, you will help ensure smooth daily operations, strong customer relationships, and an excellent customer experience across the Central Europe and Benelux region. This position is based in Madrid (Spain). Your Responsibilities Customer Service & Customer Relationship Management • Serve as the main point of contact for customers across the Central Europe & Benelux region. • Deliver an excellent customer experience through professional and solution-oriented support. • Support the onboarding of new customers and help build long-term customer relationships. • Maintain customer master data and ensure data accuracy. • Coordinate customer stock reconciliations, investigate discrepancies, and ensure timely follow-up. • Work closely with customers and internal teams to maintain efficient communication and collaboration. • Support the resolution of customer quality issues together with relevant stakeholders. Asset Management • Monitor the movement and availability of Tosca's reusable assets. • Analyze inventory developments and identify potential discrepancies. • Coordinate with customers, logistics providers, and internal teams to ensure optimal asset availability. • Support inventory checks, stock audits, and reconciliation activities. • Contribute to process improvements and the continuous development of our asset management activities. Direct Sales Support • Manage customer inquiries and direct sales orders from quotation through fulfillment. • Identify customer needs and recommend suitable products and solutions. • Prepare customer quotations and coordinate transportation requests. • Maintain opportunities, quotations, and customer information within CRM and ERP systems. • Ensure proactive communication regarding orders, deliveries, and customer requests. • Support the sales team with stock-related inquiries and operational information. • Organize sample shipments and coordinate all required shipping documentation. What Makes This Role Unique • You combine customer service, asset management, and sales support in one versatile position. • You work in an international environment with colleagues and customers throughout Central Europe and the Benelux region. • You directly contribute to customer satisfaction, operational excellence, and the sustainable management of reusable assets. • You play an important role in supporting Tosca's continued growth and sustainability ambitions. Your Profile • You have completed a commercial, business-related, or administrative education, or have equivalent experience in customer service, inside sales, or another customer-oriented role. • Experience in Customer Service, Supply Chain, Logistics, Asset Management, or Inside Sales is an advantage. • You are motivated, eager to learn, and enjoy working in a fast-paced environment. • You have excellent communication skills in Dutch, English, and German, both written and spoken. • Knowledge of French is considered a plus. • You are organized, accurate, and able to manage multiple priorities simultaneously. • You communicate professionally and confidently with customers, colleagues, and external partners. • You enjoy taking ownership and working both independently and as part of a team. • You are comfortable working with Microsoft Office and learning new systems and processes. What We Offer • A permanent contract within a growing international organization. • A competitive salary package based on your experience and qualifications. • Flexible working hours and a hybrid working model with up totwo home office days per week. • Attractive employee benefits. • A structured onboarding program and continuous learning opportunities. • A varied role with responsibility, autonomy, and plenty of room for development. • Collaboration with colleagues and customers across multiple countries. • An open, informal, and supportive working environment. • Regular team events and employee activities. • The opportunity to contribute to more sustainable and efficient supply chains worldwide. Interested? Are you looking for a role where customer service, asset management, and sales support come together? Do you enjoy working with customers, taking ownership, and being part of an international team? Apply now with your English CV and become part of the Tosca team. We look forward to getting to know you. Privacy Notice & Equal Opportunity Your personal data will be processed by Tosca for recruitment purposes in accordance with applicable data protection legislation. Tosca is committed to diversity, inclusion, and equal opportunity. We welcome applications from all qualified candidates regardless of age, gender, disability, ethnic or racial origin, religion or belief, or sexual orientation. External recruitment agencies will not be used for this position. #TS123 Job Types: Full-time, Permanent Pay: 28,000.00€ - 37,000.00€ per year Application Question(s): • Are you able to work regularly from our office in Spain? • Do you have experience in Customer Service, Inside Sales, Supply Chain, Logistics, Asset Management, or a similar customer-facing role? • Have you worked with CRM and/or ERP systems before (e.g. Salesforce, SAP, Dynamics, NetSuite, or similar)? • Are you legally authorized to work in Spain without requiring employer sponsorship? • What is your gross annual salary expectation (EUR)? • What is your earliest possible start date? • This role requires daily communication in Dutch, German and English. Are you professionally fluent in all three languages? Work Location: Hybrid remote in Madrid, Madrid provincia (Madrid, Madrid)