Customer IT & Integration Support

About Spring GDS At Spring GDS, we connect e-commerce with the world. We are the international logistics partner that enables brands to reach their customers without limits or borders. Operating in over 190 countries, we have one mission: to make every delivery count. We offer smart, sustainable logistics solutions tailored to the new ways people shop and sell online. With a global and agile mindset, we combine technology, proximity, and reliability to optimize every shipment and every experience. At Spring, we don’t just move parcels — we move opportunities. Your impact as Customer IT & Integration Support As a Customer IT & Integration Support, you will be the key interface between our business teams (Operations, Customer Service, and Sales) and central IT teams. You will ensure the smooth functioning of systems, user access, and client integrations — supporting business continuity and contributing to continuous system improvement. Your technical expertise and collaborative mindset will be essential to delivering an excellent experience for both internal users and external clients. Key Responsibilities IT Incident Management Manage technical incidents for both clients and internal users Ensure SLA-compliant follow-up and full resolution of cases Coordinate with internal and external stakeholders; escalate when required Client Technical Onboarding & Systems Integration Support the end-to-end onboarding of new clients from a systems perspective Configure user access in Spring and PostNL systems Validate permissions and integrations prior to go-live Coordinate across Sales, Customer Service, and IT teams Internal IT Support Provide first-level support: access issues, system errors, basic incidents Manage the full user lifecycle: account creation, modification, and deletion Set up and configure laptops, workstations, and user accounts Coordination with Central IT Act as the local point of contact with PostNL’s corporate IT teams Escalate complex issues and follow up until resolution Identify recurring problems and contribute to improvement actions Local IT Infrastructure Manage local network infrastructure: switches, routers, rack Resolve hardware and connectivity issues Who we’re looking for Higher Vocational Training (Grado Superior) in IT Systems Administration, Network Systems, Telecommunications, or related field. 2–4 years of experience in IT support, service desk, or similar roles. Experience working in multi-system environments. French (C1) is required. English (B1 or above) is required. Key Competencies IT troubleshooting and incident resolution. User and access management across multiple systems. Coordination with both IT and business teams. Understanding of systems, integrations, and network infrastructure. Knowledge of logistics or e-commerce systems is a plus. Personal Qualities Strong attention to detail and sense of urgency. Proactive, self-driven, and ownership-oriented. Problem-solving mindset with a technical and analytical approach. Collaborative team player, comfortable in an international and fast-paced environment. What we offer Competitive salary & attractive benefits ¿ Meal vouchers Private health insurance Pension scheme The opportunity to be part of a truly international team At Spring, we offer an inclusive and creative workplace where employees are valued and respected. We love simplifying the complex, and we’re always on the move. If you thrive in a fast-paced, international setting where people, planet, and performance come first — Spring is for you.