Customer Helper

Are you an enthusiastic, service-minded individual looking for an exciting new professional challenge? If so, we would love to meet you. Our team is growing, and we are currently recruiting Customer Helper to join our Palma office for the Season 2026. You will be part of a dynamic and multicultural environment where every day brings something new. Main Responsibilities As a Customer Helper, you will play a key role in delivering an excellent experience to our clients by: - Providing friendly, professional telephone assistance to customers and partner agencies. - Confirming transfer schedules and supporting transportation coordination. - Managing Lost & Found cases with efficiency, empathy, and attention to detail. - Assisting customers with claims, incidents, or emergency situations, ensuring timely and effective resolutions. - Accurately registering and updating customer interactions and cases in internal systems. - Coordinating with local suppliers, operations teams, and destination partners to resolve issues effectively. - Proactively identifying customer needs and providing clear, solution-oriented guidance. - Following established procedures while maintaining a flexible and customer-focused approach. What We Are Looking For - Strong communication skills and a customer-focused attitude. - Ability to work in a fast-paced environment and handle multiple tasks. - A positive mindset and willingness to collaborate within a team. What We Offer - A supportive, multicultural team environment. - The opportunity to grow professionally within the tourism industry. - A stable and engaging position throughout the summer season. - Celebrate with us during our annual events and festive holidays, including Easter, Halloween, Thanksgiving and more. - Join one of our employee communities and connect with people who share your interests, from sports and board games to books club - Benefit from special health insurance rates. Requisitos: - Minimum of one year of experience in a similar role. - Strong customer service orientation. - Fluent English, both written and spoken. - Flexible availability, including night shifts. - Proficiency in Microsoft Office (Office Package).