Conseiller Commercial -FR

Imagine working in a vibrant, multicultural environment where joy and diversity are felt from day one. That's the Costa Cruises Customer Hub, located in the iconic MAPFRE Tower, overlooking the sea in Barcelona. Here, you'll not only find incredible views, but also passionate people who come from all over the world to be part of something special. Are you ready to join us? WHO WE ARE: At Costa, we promote an inclusive, positive, and collaborative culture. We value closeness among colleagues, encourage constant learning, and celebrate transparency and respect as pillars of our daily work. Our way of working is focused on personal and professional development, always with team spirit and an open mind. We want each person to give their best and feel that their contribution really matters. In addition, we are pioneers in sustainability within the cruise industry. We are embarking on a journey towards a greener future, investing in clean technologies and smart solutions. If you are motivated to be part of an innovative team that cares about people and the planet, we are looking forward to seeing you! We are looking for a CRUISE EXPERT (French Market) for our Customer Hub in Barcelona! YOUR RESPONSIBILITY: · Handle incoming sales calls from potential customers. · Make outbound campaign calls using lists generated by the activation team. · Handle administrative tasks following each call (e.g. closing bookings, updating database, CRM registration). · Follow up on callback requests coming from web options. · Manage non-voice written channels (emails) with commercial and professional approach. · Identify and assess customers' needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid, and complete information by using the right methods/tools · Meet personal/customer service team sales targets and call handling quotas · Take the extra mile to engage customers · You will also be the first ambassador of Costa Cruises, promoting our Brand to create amazing holidays experiences for our Guests! WHAT MAKES YOU UNIQUE: · A fluent level in FRENCH: exceptional grammar and spelling skills, both spoken and written · Customer sales experience · Ability to communicate clearly and capture customer attention, generating emotional impact and authentic connection. · Active listening to identify business needs and opportunities accurately. · Talent to generate trust, build relationships and close deals by analyzing information and using it strategically. · Ability to handle objections and resolve conflicts with empathy, always focused on achieving business goals. · Ability to multi-task, prioritize, and manage time effectively · Achievement and goal-oriented · Motivated and self-starter WHY COSTA: · Full-time or Part-time contract · Competitive salary plus sales bonus · Restaurant ticket · Soft Landing Package (for those relocating from outside Spain - Europe only) · Amazing office located at TORRE MAPFRE, iconic Barcelona's skyscraper, next to the beach on the seafront. · Free after-work activities (Yoga, CrossFit, Team drinks, etc.) · Growth opportunities and professional development · 2 free cruises per year for employees and family members