Application Operations Engineer (AppOps & Identity)

We're Hiring: Application Operations Engineer (AppOps & Identity) Location: Fuengirola or Málaga, Spain (Hybrid- Visiting the Fuengirola CS Hub 3x days a week) ‍ Department: Tech / Application Operations About the Role We're looking for a proactive and technically skilled Application Operations Engineer to join our growing Tech team. This is not a traditional support role. You'll be at the heart of our transition from Application Support to modern Application Operations (AppOps) — owning application reliability, driving automation, and ensuring our systems run smoothly at scale. A key part of this role is Identity & Access Management, where you'll leverage Microsoft Entra ID (Azure AD) to deliver secure, automated, and scalable access to business-critical applications. If you enjoy solving complex problems, automating processes, and working across teams to improve systems end-to-end — this role is for you. What You'll Be Doing Own Application Reliability • Take ownership of the availability, performance, and stability of key business applications • Monitor system health, integrations, and user experience • Proactively detect and prevent issues before they impact users Lead Incident & Problem Management • Act as a key owner in application incident management (Tier 2/3) • Troubleshoot complex issues and perform root cause analysis • Drive post-incident reviews and continuous improvements • Collaborate with development, infrastructure, and external vendors ️ Build Monitoring & Observability • Configure and improve monitoring, alerting, and logging • Tune alerts to reduce noise and improve signal quality • Identify trends and risks early using data and metrics Drive Identity & Access Management (Entra ID) • Manage user provisioning and deprovisioning across applications • Implement role-based access control (RBAC) and access governance • Work with: • Access packages & entitlement management • Privileged Identity Management (PIM) • Automated joiner/mover/leaver (JML) workflows • Ensure least privilege and zero-trust principles are enforced • Support audits, access reviews, and compliance initiatives • ️ Automate & Improve • Identify repetitive tasks and automate operational processes • Improve monitoring, deployments, and recovery procedures • Contribute to reducing incidents and improving system resilience Collaborate Across Teams • Act as a bridge between business, development, infrastructure, and security teams • Provide feedback to improve application design and operability What We're Looking For ✅ Must-have • Experience in application support and/or application operations • Hands-on experience with Microsoft Entra ID (Azure AD): • User lifecycle management (JML) • Access control (RBAC, groups) • Identity governance concepts • Strong troubleshooting and problem-solving skills • Experience with ITSM tools (e.g., Jira, ServiceNow) • Ability to work in a fast-paced, cross-functional environment Please note that this role involves working from the office three days per week. Nice to have • Experience with monitoring / observability tools (APM, logs, tracing) • Knowledge of identity automation and access governance frameworks • Familiarity with APIs, integrations, and SaaS ecosystems • Experience with automation (scripts, workflows, or tooling) Why Join Us? • Be part of a major transformation from Support to AppOps • Work on modern identity and access management challenges • Drive automation and proactive operations • Collaborate with international teams across Europe • Influence the way applications are operated at scale What Success Looks Like • Applications are stable, monitored, and proactively managed • Incidents are reduced and resolved faster • Access is automated, secure, and audit-compliant • Operations become scalable, efficient, and data-driven