Account Manager with French

Description Our client is a fast-growing logistics scale-up on a mission to transform how goods move. Currently in a strong growth phase, they are building a powerful SaaS platform used by both customers and transport partners and they’re just getting started. They combine cutting-edge technology with top-tier customer service and, more importantly, they invest in people. This is not a “hire fast, replace fast” environment, they focus on growing their teams, nurturing potential, and building long-term careers. If you're an Account Manager Bilingual in French who’s eager to learn, take ownership, and grow quickly in a dynamic scale-up environment, this is the kind of place where you can truly thrive! Key languages French: Bilingual proficiency or equivalent English: Full professional level Spanish: Full professional level Main responsibilities Act as the main operational point of contact of Amphora for customers Collaborate with the Customer Care team to resolve inquiries or incidents Identify upselling opportunities based on client needs Carry out important communications: reports, operational changes, updates, etc Perform monitoring and corrections on scoring and metrics (picking errors...) Create and present operational reports on the performance of your clients Operations and coordination with the warehouse Coordinate with the warehouse team product inflows, B2B shipments, stock audits, etc Inform and coordinate regarding the campaigns of your assigned clients Coordinate operational priorities and guarantee the efficient use of resources Communicate the specific needs and requirements of each client to the logistics team Solve problems in real time, escalating when necessary to avoid service interruptions Core skills/experience Previous experience in account management, customer service, logistics or the eCommerce sector Knowledge in logistics operations (warehouse, stock management, B2B shipments) Communication skills to interact with clients Ability to interpret metrics and prepare operational reports Results orientation with attention to detail What's on offer Salary package: 23-27K plus 3K of bonus Fridays = shorter days (6h) Remote work 1 day per week after the probation period Entrepreneurial and flexible environment with a culture of collaboration You will be part of a scale-up company where your work will have visible and immediate results Benefits for restaurants, transport and daycare through Cobee Health insurance with Adeslas included in the flexible remuneration Monthly afterworks and an environment that drives your personal and professional development Our recruitment process? Step 1: Interview with one of our recruiter to know you better Step 2: Screening call with HR Step 3: On-site interview with the Operations Manager